Regent Vacation Villas Terms & Conditions

Reservations

Regular check-in time is 4:00 PM and check-out is 10:00 AM.   Please adhere to this policy, unless previously arranged, otherwise, a $75.00 charge for early arrivals and/or late departures may be applied to your reservation.  By state law, occupancy may not exceed what is posted for each home.  Maximum occupancy includes infants and children.  All properties are non-smoking.  Our homes are privately owned and located in residential areas.  Many of our villas are also Pet Friendly!  Regent Vacation Villas & Property Management is not responsible for changes in furnishings, bed arrangements, and equipment made by a home owner.  Minimum stay will vary from 3 to 7 nights depending on property and season.  An extra cleaning fee and/or a pet fee may apply to your reservation.

The person whose name appears on the reservation is responsible for any payments, damages, theft, and all other responsibilities associated with the rental of one of our vacation villas.  By making a reservation, you automatically agree with our terms and conditions.  This policy may differ with reservations made thru affiliated partner websites.  A $300.00 deposit is due upon confirmation of a vacation villa rental.  The balance is due 60 days prior to your arrival.  Generally, payments are made via PayPal or Credit Card.

Cancellation Policy

1. For cancellations that occur more than 60 days from arrival date; a) we can refund to your credit card the amount paid less credit card and administrative processing charges; or, b) we can hold the amount paid as a credit for 1 year from the time the original reservation was made. If the credit has not been used by this date, it is forfeited.
2. For cancellations that occur less than 60 days but more than 7 days from arrival date; $300.00 is non-refundable; and, a) we can refund to your credit card the balance of the amount paid less credit card and administrative processing charges; or, b) we can hold the balance of the amount paid as a credit for 1 year from the time the original reservation was made. If the credit has not been used by this date, it is forfeited.
3. For cancellations that occur within 7 days of arrival, the full reservation is non-refundable unless a prior written agreement has been made.

Once the reservation has been paid in full, the guest will be provided with directions to the villa and security code information to access the villa.  We reserve the right to cancel any reservation made under false pretenses, for groups exceeding the occupancy of the house or other legal reasons.

Pet Friendly Villas

Many of our vacation villas have been designated Pet Friendly.  Due to the extra care and cleaning required to maintain a Pet Friendly villa, a pet fee may be applied to your reservations.  Guests must bring pet blankets, leases, cages, and litter supplies.  Pets are not allowed on duvet bed covers.  Pets are not to be left unattended in the screened pool lanai.  Guests are asked to vacuum up excessive pet hair and to ensure that everything possible is done to avoid pet accidents.  Guests should never use a product to clean up a pet accident that will damage the floor/carpet/linens/upholstery.  Most supermarkets and major retailers sell products that are pet stain specific.  If in doubt, contact Regent for assistance, as costs associated with pet damage to the villa are a chargeable expense against a security deposit.

Pool Heat Service

Each of the villas has pool heat service available as an optional purchase.  For standard pool heat systems, the service charge is $25.00 per day.  For gas pool heat systems, the service charge is $30.00 per day.  Most pools take up to 24 hours to heat from the time turned on.  Pool heaters have electrical/mechanical components that can sometimes malfunction.  Regent Vacation Villas & Property Management, its vendors, or the home owner cannot be held responsible for any malfunctioning systems.  Please contact Regent asap regarding heating system problems.  If the ambient temperature goes below 50 degrees Fahrenheit the purchase of standard pool heat is not recommended as these systems cannot generate adequate heat to compensate for the cold outdoor temperature.

Sales Tax and County Lodging Tax

Rental rates are subject to 13 % tax in Osceola County and 12% in Polk County and Lake County.

Security (Loss/Damage) Deposit

Our Manual in the villa highlights for guests, the care and use of each private villa.  If you “leave the villa as you found it”, there really should not be any problems.  Our post guest inspection typically is within 48 hours of a departure.  Each villa owner may have specific requirements regarding the security deposit which Regent adhers to, otherwise, in lieu of a $300.00 security deposit, we retain the credit card information until after this inspection.  Although it is rare, as most guests are good guests, any problems (loss/damage) will be reported back to the villa owner, or to the booking agent, or charged to the credit card and an email notification will be sent to the departed guests.

Trash

Each of the villas has a large outdoor garbage container.  Guests are asked not to dump open containers of food/beverage cans/bottles in this container.  All garbage must be properly bagged. Garbage pick-up in most Florida communities is twice per week.  The days are listed in the Manual in the villa.  Excessive garbage left behind in the villa and/or garbage that is not put out for pick-up on the designated days may be subject to a charge to the security deposit.

Barbeque Grills

Some villa owners have grills at the villas, and these can be used by the guests; for others, a barbeque grill and gas tank can be rented for $40.00. There is a $50.00 security deposit charge for any grill that is not cleaned after use.  In all cases, if the gas tank runs empty, the guest is responsible for replacing the empty tank with a full one.  Barbeque grills are not allowed inside the screened pool lanai.

Power, Water, Phone, Cable Outages

With the Florida weather, it is not uncommon to experience outages that are beyond our control.  No refunds will be given for any outages. 

Maintenance & Housekeeping

Every effort is made to ensure that all of our vacation villas are clean, and all equipment and furnishings in good working order.  If a guest finds any maintenance or housekeeping problems upon arrival, Regent needs to be notified and every effort will be made to correct the problem as quickly as possible.

Villa Management

All properties are privately owned and are managed by Regent Vacation Villas & Property Management.  If you or a member of your family are disabled or has special needs, please let us know in advance.  Every effort will be made to accommodate your needs.  We serve as the agent and representative of all property owners and act at all times in the best interest of the Owner.  We reserve the right to refund deposits, refuse rentals or discontinue occupancy if, in our opinion, a renter is detrimental to the property.  Any reservation obtained under false pretense will be subject to forfeiture.  Authorized personnel may enter the premises for the purpose of managing the rental.  Regent Vacation Villas & Property Management, its agents, employees, subsidiaries and affliiates shall not be liable for any loss or damage, accident or injury, loss of money or valuables of any kind, to any person on the villa property as a guest of the villa renter and/or to any guest.  Rates, descriptions and availability are subject to change without notice.  Every effort has been made to assure that our information and descriptions are accurate; however, Regent Vacation Villas & Property Management cannot be held responsible for changes made by owners in furnishings and amenities or for printing errors.

No Smoking Policy

Any guest found in violation will be asked to leave the rental villa.  All monies for the reservation will be forfeited. If it is determined after departure that smoking did occur in the vacation villa, a $200.00 charge will be applied to the security deposit.